FAQ

White streaks can result from calcium deposits or from a deterioration of the crystal surface.

In the first case, we recommend using our "Intense descaling treatment".

In the second case, you can contact a Baccarat boutique, which will offer a repair service.

Yes, and we recommend using the "Gentle dishwashing tablets" designed especially by Baccarat.

The Baccarat museum and archives has suspended its authentication activities and is by no means entitled to do any valuation.

We advise you to contact the Hôtel Drouot experts at Drouot estimations (# 01 48 01 91 00), or the inventory department at Christie's (# 01 40 76 85 54), or Anne Lajoix, expert (# 01 42 86 90 94), who will also deal with requests via the Internet (http://www.annelajoix.artcover.com/).

The Baccarat World or one of our boutiques can tell you the current value.

If you don’t know the name or reference, you can search for your object in the collections section or visit one of our points of sale or contact Baccarat World..

Yes, Baccarat offers a repair service.

For more information, visit a Baccarat point of sale.

A sales advisor will inform you of the price (or estimate) and the required time.

To exchange your object, you can visit a Baccarat boutique with the product and packaging.

Both should be intact.

Baccarat offers a replacement service for over 200 glassware sets, the oldest dating back to 1823.

Visit a Baccarat point of sale to find out if the glassware set in question is available in replacement units or contact the Baccarat World.