Services

As with any precious jewel, your Baccarat jewellery requires particular attention.
Crystal and fine or precious pearls is sensitive to heavy or repetitive contact with other objects.
It is recommended to avoid any contact with other objects, including jewellery that could create surface damage.
It is also recommended to avoid contact with substances such as perfumes, lacquers, or detergents that could possibly damage the jewellery. To maintain its brilliance, we suggest cleaning your jewellery with a soft cloth.

GLASSES CLEANING

By hand
In order to prevent damage, glasses must be washed individually using warm water and a non-abrasive product. We recommend using gentle care dishwasher tablets which may also be used for washing by hand.

Tilt glass downwards and rinse under the faucet ending with the base.

 

In the dishwasher
Set the dishwasher to the delicate cycle on a low temperature. If the temperature is too high, a chemical reaction may occur that could dull the crystal. We recommend using gentle care dishwasher tablets, which may also be used if washing by hand. 

Separate and position the glasses, spacing the glasses far enough apart so that they do not have contact with each other.

Drying and wiping
Place the glasses on a towel or on an absorbent kitchen paper to drain, or wipe delicately holding the glass by the stem to minimize pressure.

Always use a lint-free fine cotton towel or a linen towel. It is best to place the glasses back in their boxes or stand them upright, without touching each other. 

 

DECANTERS

It is best not to leave wine in the decanters and to rinse them immediately after use. Decanters must be washed in warm water with a soft sponge. We recommend using gentle care dishwasher tablets, which may also be used while washing by hand.

Decanters should always be stored without a cap to allow for airing.

To absorb any remaining moisture, insert a long strand of absorbent kitchen paper for about 10 hours.

 

VASES
 

We recommend using mineral water as hard water may have damaging effects on the crystal and leave a water line on the upper part of the vase. If there is no mineral water available, it is recommended to change the water level.

If your vase is heavy and bulky, and thus difficult to move, we suggest not filling the vase completely but adding water or even ice cubes on a daily basis.

 

DECORATIVE ITEMS
 

Clean them with a soft cloth.
Anti-static products may help protect items from gathering dust.

Large chandeliers must be maintained by experienced professionals who know how to take them apart, to clean each part and to place everything back correctly.

 

Small and medium sized chandeliers should be dusted regularly in order to avoid more integral cleaning procedures.

Wear cotton gloves lightly moisturized with isopropyl alcohol, and gently rub the crystal pearls and ornaments.

For best results, gloves should be re-moisturized from time to time while cleaning. Be careful to follow instructions for the specific product being used, as contents may be flammable.

 

Do not place wax candles into candlestick holders by using melted wax.

We recommend the use of non-drip candles.

In case the wax sticks to the candlestick holders, gently wipe it away by using lukewarm water.

We recommend not to let candles burn down entirely (leave approximately 3 inches standing), as the contact with a flame could cause the crystal to shatter.

Payment by bank card
  The Total Price is paid by the Customer by one of the following means of payment : VISA and MASTERCARD.
  Payments by cheque and bank transfer are not accepted.
  The transaction is debited from the Customer's bank card at the time of shipment, after the cards' data has been checked, when the debit authorisation is received from the company which issues the Customer's bank card.
  The customer, by communicating his or her bank card information, authorises Baccarat to debit the Total Price from the bank card.
  The Customer gives his or her bank advance authorization to debit the entries or statements transmitted by the payment module from his or her account, even in the absence of invoice signed by the cardholder. The Products ordered remain Baccarat's property until Baccarat has received the whole of the price.
  If it is impossible to debit the Total Price, the Customer is asked to repeat the payment process. If the impossibility of debiting the Total Price is confirmed, the Online Sale will be immediately rescinded and the Order cancelled.
  Baccarat will do its its utmost to guarantee the confidentiality and security of the data transmitted on the Website.
  In order to fight Internet fraud an online control is performed of the competent banking institutions and organisations concerning online payments. Baccarat does not collect or conserve the information on the Customer's bank cards.
  Baccarat uses the secure 3-D Secure payment system which authenticates transactions by Customers. 3 D Secure is a program created by the international Visa (Verified by Visa) and MasterCard (Mastercard Secure Code) issuers to reinforce the security of online payments. You must authenticate yourself when making a payment by bank card, by entering an item of personal information or a single use code transmitted to you by your bank.
  The payment data is the subject of automated data-processing which is separate from Baccarat's data-processing. The purpose of this automated data-processing is to define a level of analysis for a transaction and to fight bank card fraud.
  An unpaid resulting from fraudulent use of a bank card will result in the information relating to the Order associated with the unpaid being registered in a payment incident file kept by a third party. An abnormal declaration or an anomaly can also be the subject of specific processing.

  Payment with Paypal
If paying with PayPal, the amount of your purchase is debited when the order is placed.
  The Customer has the same rights vis-à-vis the third parties mentioned above, as those granted by Baccarat relating to data processing (Baccarat's Confidentiality Policy). The Customer can enforce them by contacting Baccarat's Data Protection Correspondent at the following email address : correspondant-CNIL@baccarat.fr or by letter : Correspondant CNIL Baccarat, 11, place des Etats-Unis – 75116 PARIS, who will pass on the information to the third party concerned.

You may contact our Customer Service +33 (1) 40 22 14 14 to check the order status. If the order is already ready to be shipped, it cannot be cancelled. In this case, you will refuse the parcel when delivered and contact the Customer Service to inform them and being refunded when the item is back.

When you are ready to complete your purchase, simply go to Checkout and follow these steps to place your order:

For registered users:

• If you are a returning customer and have an account, please sign in using your email address and password and you will be taken directly to the first Checkout tab.

 

For non-registered users:

• If you are not registered, you can proceed without creating an account or you can create an account.

 

Billing and Shipping Tab

Enter your billing information as it appears on your credit card statement. Your credit card will not be accepted without the appropriate billing address and telephone number. If you are a returning customer, your billing address will automatically appear on the Billing and Shipping page. If the shipping address is different than the billing address, enter the address where you would like your order shipped.

 

Shipping Options

From the options provided, select from the shipping methods that are available for the item(s) you wish to purchase. For more information on shipping, click here.

 

Payment Information

At this time, you must verify your address information is correct, review your order and then enter your payment method and click "Place Order". For more information on payment, click here.

 

Purchase Summary

After you complete the checkout process, the Purchase Summary page confirms detailed of the order you have placed and also provides you with a Purchase Summary reference number. We recommend that you print this Purchase Summary page for your records as it may be needed for order references.

 

Order and Shipment Confirmations

You will receive an order confirmation email which will include an order number - you can use this to track your order in My Account. Once your items have been shipped, you will receive a shipping confirmation email with details of which item/items have been sent. Please note that if you order more than one item, it is possible that different items may arrive on different days depending on stock availability.

 

 

Delivery Method
The Client chooses one of the Delivery Methods proposed on the Website for the Products, when the Order is placed.

 

The Products must be delivered by La Poste, Chronopost, UPS or by carrier.

 

Address for delivery
The Customer gives a delivery address which must be located on the Territory, otherwise the Order will be refused. The Customer is exclusively liable for non-delivery due to a lack of information given during the Order.

 

Amount of the Delivery Costs
The amount of the Delivery Costs depends on the amount and nature of the Order and the delivery method chosen by the Customer. The Customer is always informed of the amount of the Delivery Costs before the validation of the Order.

 

The Delivery Costs are calculated in accordance with the Products ordered and the Method of Delivery you have chosen :

Type of product	7 days Standard delivery	48h00 (*)
Jewelry	€ 16	€ 20
Other products
Less than € 500	€ 12	€ 16
€ 501-€ 1000	€ 16	€ 20
€ 1001-€ 1500	€ 29	€ 32
More than € 1500	€ 75	€ 150

 

(*) : These Time Limits run from the Validation of the Order, only if the Order was placed before 11 am, Mondays to Fridays (excluding bank holidays, both French and UK ones).

 

If you have questions, please contact the Baccarat Client Service.
Our call center will be thrilled to answer you at +33 (1) 40 22 14 14 from Monday to Friday from 10am to 7pm and on Saturday from 10 am to 6pm.
• baccarat_eu@baccarat.fr
• Online chat

 

 

Apart from the statutory guarantees, Baccarat wishes to offer its customers the possibility of exchanging the Articles delivered under the terms described below.

The Customer and under certain conditions the recipient of a gift purchased by the customer can, at their discretion within 30 days following the date of delivery, make an exchange for an order placed on the website uk.baccarat.com

 

In these circumstances, the Customer or the recipient of a gift can return the Articles delivered in their original packaging, complete (accessories, instructions etc) with the exchange form correctly filled out, together with a copy of the invoice or packing slip to the following address :

 

 

Centre de retour e-commerce Baccarat

20 Rue des Cristalleries

54120 BACCARAT

 

The Customer or the recipient of a gift must provide proof of this return, which assumes that the articles will be returned by using a recorded delivery service /specify carrier. The Customer is responsible for paying the costs of return. A new delivery will only occur after Baccarat has received the Articles returned by the Customer or the recipient of a gift.  

 

For the Customer : the exchange can only involve a Product or Products of an equivalent or higher value than the Article(s) purchased by the Customer. If the value of the Articles chosen in replacement is higher than the Article(s) returned, the Customer must pay the difference in price in accordance with the General Terms of Sale.

 

For the recipient of a gift : The exchange can only be for a Product or Products of an equivalent amount to the Articles received as a gift.  

 

The initial sale will be rescinded by an exchange, and the price of the initial Order will be credited to the Customer's payment card. The new sale corresponding to the exchange will be governed by these General Terms of Sale. Baccarat will debit the amount of the Customer's second order directly from the payment card used by the Customer for the first sale. The Customer who offered the Articles as a gift will be informed (by the credit and debit of his or her payment card) that the recipient of a gift has exchanged the said gift.

 

In both cases, the transport costs of the second delivery will be paid by the Customer or the recipient of the gift (who must create a customer account on the Website to pay the Delivery Costs of the exchanged Products). The Customer or the recipient of the gift is responsible for paying the return costs (who must create a customer account on the website to pay the delivery costs of the returned Products).

 

Only one exchange per Order and per reference is possible.

 

If the value of the replacement Article(s) is higher than the value of the returned Article(s), the Customer or the recipient of the gift must pay the difference in price.

 

Opening an Account is easy. Simply click My Account, or when you place an order, you will be prompted to log in with your email address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive emails about your order. 

 

• Account Benefits : Set up My Account and customize your preferences. Improve you shopping experience by taking advantage of these great benefits...
• News and Exclusive Offers : Sign up to receive email updates on special promotions, new product announcements, gift ideas and more.
• Order History : Receive important information regarding your order and the capability to track your order up to the moment it arrives.
• Faster Checkout : Save your billing and shipping information to make it easier to find and buy your favorite stuff. Enjoy hassle-free checkout.
• Save My Cart : Save My Cart for checkout at a later date.

It's easy to change your account information online, at any time. Simply click My Account now to access your account. If you have forgotten your password, click here.

 

• Your email address serves as a convenient way to receive important information about your order and serves as your account identification.
• Your account stores information such as order history and your billing and shipping address. It also offers you the ability to track your order(s). The password assures that only you have access to your account information.