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Contact us
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Secure payment
Credit Card, Debit Card, PayPal, Klarna -
Shipping & Delivery
Orders are shipped within 1-3 business days. Our business days are weekdays, excluding Saturdays, Sundays, and public holidays. -
Returns & exchanges
Free returns within 14 days, free exchanges within 30 days. -
Art of giving
Each product is delivered in a Baccarat red box bowed with white ribbon and accompanied by a gift bag
SHIPPING & DELIVERY
You will find below the available shipping methods:
- Standard : 3 to 7 working days
- Express : 24h or 48h (only available in select countries)
- In store : 2 to 4 working days (free of charge and only available in France).
The delivery cost is calculated based on the amount of the order and the chosen delivery method. For more details, please consult Article 8 of our Terms and Conditions.
SECURE PAYMENT
The total amount of your order is allocated at the time your card is approved, although payment (transfer of funds) does not occur until the order ships.
Credit Card, Debit Card, PayPal, Apple Pay and Klarna. Card payments are authenticated via the 3D Secure payment system.
You can pay with Klarna in instalments, or in 30 days depending on the eligible countries.
*Please find more information in Article 7 of our Terms & Conditions.
RETURNS & EXCHANGES
You have a period of 14 days to make a return request from the reception date of your package, 30 days to make an exchange request.
In order to know the modalities and the procedure to follow to proceed to an exchange, please consult article 9 of our terms and conditions.
CONTACT US
Our Customer Service remains available to answer your questions from Monday to Friday 9am to 7pm and Saturday from 10am to 5pm (Paris time) by phone at +33 1 84 20 69 12.
ART OF GIVING
Each product is delivered in a Baccarat red box bowed with white ribbon and accompanied by a gift bag. When placing your order, you will also be able to write the message of your choice on a gift card.
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