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When the product will be delivered?

【Order Timing and Delivery Schedule】

・For standard products, shipments are generally made 1–2 business days after your order is placed.

The shipping date varies depending on the time of your order:

＜Order Time and Shipping Date＞

  • Orders placed by 3:00 PM (JST):
    → Shipped on the next business day
  • Orders placed after 3:00 PM (JST):
    → Shipped on the second business day

＜Business Days＞

Our business days are Monday through Friday.
Saturdays, Sundays, national holidays, and the New Year holidays are non-business days.
Details regarding year-end and holiday closures will be announced in advance on our website.

・If you would like your order to be delivered as soon as possible, please select "No specific delivery date."

Please note that depending on product availability or peak order periods, shipping may take longer than the standard lead time mentioned above.
In such cases, our customer service team will contact you by phone or email.
For products with custom engraving, additional time is required before shipment compared to standard products.
Please refer to the section “When will engraved products be shipped?” for more details.

【Delivery Time After Shipment】

・The delivery time after shipment depends on your location.

On average, your order will arrive 1 to 3 days after shipment.
Delivery may be delayed due to weather conditions or transportation issues.
For deliveries to Okinawa or other remote islands, it may take approximately one week.

Please refer to the Sagawa Express website or contact your local Sagawa Express office for more information.

【For Customers Who Selected a Specific Delivery Date and Time】

・Specified delivery date and time is a service provided by Sagawa Express.
Please note that due to stock availability, delivery may not be possible on your preferred date and time.
In such cases, our customer service team will contact you by phone or email.
Delivery may also be delayed due to traffic or other unforeseen circumstances. We appreciate your understanding.
In some areas (such as remote islands), date and time specification may not be available.
For details, please contact Sagawa Express directly.