Can I exchange my Baccarat products?

Exchanges are possible only under the following conditions.

・If you wish to exchange the product (except in the following cases of refusal), please contact our Customer Service Center (phone: 03-4579-6135, weekdays 10:00 to 18:00 except weekends and holidays, Email:baccarat_jp@baccarat.fr) within 14 days after delivery of the product.
Please fill out the form in its entirety and return the product, delivery note, and all accessories included in the package within 14 days of delivery. After checking the condition of the returned product, we will proceed with the exchange. Please note that we may not be able to fulfill your request depending on the condition of the product. Please note that we may not be able to meet your request for an exchange due to limited stock. We will not accept exchanges if any of the following conditions apply

1. If it has been 14 days since you received the product.
2. If the glass has already been used (including washing the glass) or there are signs of having been used after delivery
3. If any part of the product or accessory is missing at the time of return.
4. If the red box is not included in the package.
5. If the necessary documents are not included in the package when it is returned.
6. If the item has already been exchanged once.
As a general rule, exchanges can only be made once.


・Please be sure to check the condition of the product before using, cleaning, etc. after receiving it. If the product is defective, please contact customer service (phone: 03-4579-6135 weekdays 10:00 to 18:00 except weekends and holidays メール: baccarat_jp@baccarat.fr) by phone or e-mail. Please note that we do not accept orders after the product has been used (*including glass washing) or after 14 days have passed since the product was delivered.

・If we find any cleaning or use marks on the product after our inspection, we may have no choice but to return the product to the return address of the customer. Please understand this in advance.

・In principle, we accept exchanges of equivalent value (merchandise of the same price as the purchased merchandise). We also accept exchanges for items of a higher price. In this case, you will be asked to pay the difference for the newly selected item(s) with your credit card. Please note that the difference may change if a price change is made during the exchange procedure. For detailed procedures, please contact our Customer Service Center at 03-4579-6135 weekdays from 10:00 to 18:00 (except weekends and holidays) Email: baccarat_jp@baccarat.fr.


[Shipping charges for exchanges]
・For exchanges made for the customer's convenience, the customer will be responsible for the return shipping costs of the product.
If you wish to return the product to us, please contact our Customer Service Center and fill out the exchange request form sent to you by mail or PDF,
Please return the product in the same condition as it arrived (see below for contents).
Please note that we may refuse the exchange if any items are missing.

[*We do not attach a shopping bag or message card when we reship the product. Please do not include them with your return shipment, but keep them in a safe place.]


①Unused merchandise

②Red boxes and ribbons

③ Exchange application form for Baccarat.jp purchased items(to be sent via email or postal mail)

④Instruction manual (Some products may not have an instruction manual. Please send it only if you have it)

⑤Receipt (Please send this only if you have requested one.)

⑥Serial No. Certificate (Some products may not have a serial No. Certificate. Please send it only if you have it.)