Baccarat Customer Service is available to answer your questions from Monday to Friday 10am to 6pm (KST) by phone +82 02-2039-3684 or by email at baccarat_kr@baccarat.fr. You can also use the chat icon at the bottom of the homepage for live assistance.
Please allow up to 24 hours for a response.
ART OF GIVING
Each product is delivered in a Baccarat red box bowed with white ribbon and accompanied by a gift bag.
When placing your order, you will also be able to write the message of your choice on a Baccarat gift card.
SHIPPING & DELIVERY
- Express delivery: Order received within 2 to 3 business days
- Standard delivery: Order received within 4 business days
- Please note: Orders placed before 12 PM (KRT) will be shipped from Hong Kong and delivered within 4 business days. For our valued customers in Seoul, delivery is typically within 3 days. Please note that delivery may be delayed depending on FedEx operations or customs clearance.
SECURE PAYMENT
To reinforce the security of online payments, Baccarat use 3D Secure payment system to authenticate each transaction.
RETURNS
You have a period of 14 days to make a return request from the reception of your parcel. To know more about the modalities and the procedure of a return, please consult article 9 of our Terms & Conditions.