Dear Client, 

I wanted to share with you some important information about our company.

Since the 22nd of September, Baccarat has been confronted with a cyberattack, which has been affecting our operations outside of Singapore.

On the cyber side, a few days ago we received a report of the investigation expert which allowed us to better understand how the attack happened. However, the complete investigation did not confirm whether data was transferred, nor the nature or volume of information potentially concerned, nor the people potentially impacted. 

Also, following the cyberattack, Baccarat decided, with the help of specialists, to maintain active surveillance on any publication originating from the threat actor. On October 20, this monitoring detected that a significant quantity of documents was published by the threat actor. 

This content is currently being analysed by our experts. I assure you that if any of your personal data linked to this cyberattack is brought to our attention, we will keep you informed. More than ever, the security of your data is our priority. 

In the meantime, we encourage you to be extremely watchful and to browse this institutional website for information on cybersecurity best practices (via this link). We remain available to answer your questions at this email address: questions@baccarat-asia.com. 

After this cyberattack began, we reacted with determination and implemented numerous cybersecurity and system security measures. I would like to reassure you that today, the use of emails, videoconferences, and other means of communication with or within Baccarat poses no threat. Our teams, supported by external experts, are mobilized, and committed to a gradual return to normal of all our activities, under optimal cybersecurity conditions. 

I would like to sincerely thank you for your loyalty to our House and for your support. 

Best regards,  

Maggie Henriquez 

CEO of Baccarat 

尊贵的巴卡拉客户， 

在此，我想和您分享一项关于巴卡拉的重要信息。 

2023年9月22日，巴卡拉遭受了一次网络攻击，给巴卡拉在新加坡以外的业务经营造成了影响。

关于本次网络攻击事件，我们在几天前接到了一份专业调查报告，该报告使我们有机会更好了解网络攻击是如何发生的。然而，本次全面调查并不能够就以下问题提供肯定性的结论，即客户数据是否泄露，泄露数据的性质及潜在数量，以及我们的客户是否遭受潜在影响。 

本次网络攻击发生后，巴卡拉决定在专家的协助下，对网络攻击方的任何公开披露活动进行密切的监视。10月20日，我们发现网络攻击方公开发布了大量公司档案。 

我们的专家正在对这些被公布的公司档案进行分析。我们向您保证，如果我们发现您的任何个人信息由于本次网络攻击事件被泄露，我们将向您进行披露。您的数据安全对我们来说是头等大事。 

与此同时，我们希望您务必保持谨慎，并浏览专业机构介绍网络安全最佳实践做法的网页（点此链接 ）。您有任何问题，也可向questions@baccarat-asia.com发邮件询问，我们将尽快回复。 

本次网络攻击发生后，我们采取了果断行动，实施了多项网络安全和信息系统应对措施。我现在可以向您保证，使用电子邮件、电话会议或其他联系方式与巴卡拉进行联系是安全的。在外部专家的支持下，我们的工作团队正高效运作，在最佳的网络安全环境的加持下，正努力逐步恢复我们正常的经营状态。 

让我再一次诚挚地感谢您对巴卡拉品牌的忠诚和支持。 

祝好！ 

Maggie Henriquez 

巴卡拉CEO