Baccarat at your service

AUSTRALIA E-COMMERCE TERMS AND CONDITIONS

Baccarat, Inc. (“Baccarat”, we, or us) operates baccarat.com (this “Website”). We prescribe the following terms and conditions (these “General Terms of Sale”) for the sale of its products to its Customers via this Website for delivery in Australia.

Introduction

Baccarat manufactures very high-quality products which it sells worldwide under the "BACCARAT" trademarks.

To do this it has specific and reputed traditional craftsmanship, know-how and skills.

Baccarat sells the above-mentioned Products on this Website. The list of Products which Baccarat offers for Online Sale can also be consulted on this Website.

The Customer and Baccarat agree that their dealings will be governed exclusively by these General Terms of Sale, to the exclusion of any other terms of sale which may have been previously presented on Baccarat's Website.

Baccarat reserves the right to modify these General Terms of Sale at any time by publishing a new version of them on this Website. The applicable terms and conditions of sale are those in force on the date the Validation of the Order is confirmed.

Article 1. - Definitions

The terms and expressions whose initials are capitalized shall have the following definitions for the interpretation and performance of these General Terms of Sale :

"Article" : the Product or Products which are the subject of the Order ;

"ACL" : the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth) , as amended from time to time ;

"Order" : order for Products by the Customer to Baccarat ;

"Delivery Time" : the time between the date of the Validation of the Order and the date the Order is delivered to the Customer ;

"Delivery Costs" : costs incurred by Baccarat for packaging and forwarding the Order to the delivery address given by the Customer ;

"Delivery" : shipping the Article to the Customer ;

"Method of Delivery" : standard method of delivery is available on this Website at the time of the Order ;

"Price" : the unit value of a Product ; this value is given in Australian Dollars (AUD), and is inclusive of GST ;

"Total Price" : the total Price to which the price of the Delivery Costs is added. This price is given in Australian Dollars (AUD), and is inclusive of GST ;

"Product" : any product offered for sale on the Website ; chandeliers and customisable products cannot be ordered directly online and do not constitute Products within the meaning of these General Terms of Sale ;

"Territory" : has the meaning given thereto in Article 3, which is Australia ;

"Validation of the Order" : has the meaning thereto given in Article 5 ;

"Online Sale" : sale of Baccarat Products on the Site ;

Any reference to the singular includes the plural and vice versa. Any reference to a gender includes the other gender.

Article 2. - Purpose

The purpose of these General Terms of Sale is to define Baccarat's and the Customer's rights and obligations related to the Online Sale of the Products, including rights under the Australian Consumer Law (ACL).

Article 3. - Application and Territory

These General Terms of Sale are reserved for consumers, as defined by statute and case law, acting exclusively on their own behalf.

The essential characteristics, and the Prices of Products sold electronically are available on this Website.

These General Terms of Sale apply to all sales of Products made by Baccarat via this Website.

The Customer hereby acknowledges and states that he or she has read these General Terms of Sale before the Validation of the Order as defined in Article 5 hereunder. The Validation of the Order is therefore valid acceptance of these General Terms of Sale, without any modifications, restrictions or reserves.

These General Terms of Sale apply exclusively to Orders placed for delivery within Australia (the Territory).

Article 4. - Duration

These General Terms of Sale shall apply to the Customer and Baccarat from the date of the Validation of the Order, as stipulated in Article 5 hereunder.

These General Terms of Sale shall also be applicable during the period required to supply the Products, up until the end of Baccarat’s obligations set forth herein, including any obligations arising from the ACL.

Article 5. - Orders

The Customer must follow the following steps in order to place the Order :

1. Compose the address of the Website or access the Website via a link ;
2. Take note of the Baccarat Privacy and Security policy every time you visit this Website ;
3. Check the details of the Order, complete the requested information and if necessary, identify and correct errors ;
4. Review these General Terms of Sale, before validating your Order, the Subtotal Price and the Total Price ;
5. Follow the instructions from the online payment server in order to pay the Total Price.

The Customer can pay his or her Order after it has been validated on this Website, unless the server is down.

The Customer will immediately receive an electronic acknowledgement of receipt confirming the Order ("Thank you for your Order" email). The data relating to the Orders will be hosted, backed up and kept in the computer systems of the salesforce.com France SAS company, whose registered office is at 3 avenue Octave Gérard, 75007 Paris, France.

salesforce.com France SAS information registers will be proof of all the transactions between the Customer and Baccarat on this Website. The data relating to Orders is archived on a reliable and durable medium which can be produced as evidence.

The Customer receives an electronic confirmation that the Order has been shipped. An electronic invoice will be sent by email to the billing email address provided in the order.

All Orders placed on this Website are exclusively intended for the Customer's personal use. The Customer or recipient of the Products are therefore prohibited from totally or partially reselling the Products ordered.

Delivery will be made to the delivery address given by the Customer when ordering.

The Customer undertakes to respect these General Terms of Sale when the different steps of the Order mentioned above are being performed.

Baccarat reserves the right to refuse the Order if it is abnormal (notably given the quantities ordered), placed in bad faith or for any other legitimate reasons, and in particular if a dispute exists with a Customer concerning the payment of a prior Order.

The "Order on Behalf" service allows our client service agents to assist you in placing an order. Upon creating the order, a Pay By Link will be sent to the client email, enabling him to securely complete the payment using your preferred method. The Pay By Link is valid for 2 hours, after which the order will be automatically canceled if payment is not completed. The service is provided under the condition that the payment is made directly by the client using the secure Pay By Link. The company is not responsible for issues arising from delays, expired links, or failed payments. For more details, please contact our support team.

Pre-order of products : Customers have the option to pre-order certain products on our website before they become available in stores or online. These items are marked with a "pre-order" flag and can be added to your basket just like any other product. However, pre-order items cannot be purchased alongside regular items in the same cart. Please note that payment for pre-order products is processed at the time of pre-order placement, and full payment is required. Cancellations are only possible if the product has not yet been shipped. The estimated arrival date of pre-order items will be provided before check-out but may vary depending on our stock arrival and the shipping schedule of the selected courier. Once your product is dispatched, we will notify you via email and provide a tracking number.

Article 6. - Price

The Price of a Product sold on this Website is indicated respectively by article and reference apart from typographical errors. The Prices are applicable on the day of the Order and include the Australian Goods and Services Tax (GST), but do not include the delivery costs which are invoiced separately, and which will be detailed to the Customer on the Validation of the Order. The price to pay at the time of the Validation of the Order is the Total Price, which is the sum of the Prices of the corresponding Products, the Delivery Costs and services, if any. All prices are in Australian Dollars (AUD).

The offers of Products and Price are valid whilst they are displayed on this Website and within the limits of stocks available. The Customer is informed of the availability of the Products when the Order is placed. Modifications or errors may occur in rare circumstances if, in particular, several Customers place Orders simultaneously for the same Product. If the Product becomes unavailable after the Customer places the Order, Baccarat will inform the Customer by e-mail as quickly as possible of the cancellation of the Order. The amount paid will be refunded directly to the payment method used during the purchase (credit/debit card, PayPal account or bank account) within forty-five (45) calendar days, if the Customer's bank account has been debited.

Baccarat reserves the right to change the Products and the Prices of the Products offered for sale on this Website without notice at any time. The Products offered for sale and their corresponding Prices will be those in force when the Order is placed and accepted by the Customer by validating the Order.

Our goal is to provide complete, accurate, up-to-date information on this Website. Unfortunately, it is not possible to ensure that this Website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.

The Customer is duly informed that the illustrations, colours, photographs and descriptions of the Products are for illustrative purpose only. Baccarat shall not be liable for any errors or inaccuracies.

Article 7. - Payment

The total price is paid by the customer by one of the following means of payment: VISA, MASTERCARD, AMEX, APPLE PAY, PAYPAL & UNIONPAY.

The transaction is debited from the Customer's bank card at the time of shipment, after the cards' data has been checked, when the debit authorization is received from the company which issues the Customer's bank card. The Customer, by communicating his or her bank card information, authorizes Baccarat to debit the Total Price from the bank card (in AUD). The Customer gives his or her bank advance authorization to debit the entries or statements transmitted by the payment module from his or her account, even in the absence of invoice signed by the cardholder.

The Products ordered remain Baccarat's property until Baccarat has received the whole of the Prices. If it is impossible to debit the Total Price, the Customer is asked to repeat the payment process. If the impossibility of debiting the Total Price is confirmed, the Online Sale will be immediately rescinded and the Order cancelled.

Baccarat will do its commercially reasonable effort to guarantee the confidentiality and security of the data transmitted on this Website.

In order to fight Internet fraud, an online control is performed by the competent banking institutions and organizations concerning online payments. Baccarat does not collect or preserve the information on the Customer's bank cards.

Baccarat uses the secure 3-D Secure payment system which authenticates transactions by Customers. 3-D Secure is a program created by the international Visa (verified by Visa) and MasterCard (Mastercard Secure Code) issuers to reinforce the security of online payments. You must authenticate yourself when making a payment by bank card, by entering an item of personal information or a single use code transmitted to you by your bank. The payment data is the subject of automated data-processing separate from Baccarat's data-processing. The purpose of this automated data-processing is to define a level of analysis for a transaction and to fight bank card fraud.

An unpaid resulting from fraudulent use of a bank card will result in the information relating to the Order associated with the unpaid being registered in a payment incident file kept by a third party. An abnormal declaration or an anomaly can also be the subject of specific processing.

The Customer has the same rights vis-à-vis the third parties mentioned above, as those granted by Baccarat relating to data processing (Baccarat's Confidentiality Policy). The Customer can enforce them by contacting Baccarat's Data Privacy Officer by letter: Baccarat's Data Privacy Officer, 11, place des Etats-Unis – 75116 PARIS, FRANCE, who will pass on the information to the third party concerned.

Payment in several instalments (Klarna) : Klarna offers "Pay Later" or "Pay in interest-free payments", depending on the country. The first payment is debited at checkout, and subsequent payments are scheduled at regular intervals. By choosing Klarna, you accept Klarna’s terms and conditions, available via the provided link before order confirmation. We are not responsible for issues related to Klarna payments.

Article 8. - Delivery of the Order

8.1. Delivery Method : The Customer chooses one of the Delivery Methods proposed on this Website for the Products, when the Order is placed.

8.2. Address for delivery : The Customer gives a delivery address which must be located on the Territory (Australia), otherwise the Order will be refused. The Customer is exclusively liable for non-delivery due to a lack of information given during the Order. At this time, this Website does not deliver to P.O. Boxes, or APO/FPO.

8.3. Amount of the Delivery Costs : The amount of the Delivery Costs depends on the amount and nature of the Order and the delivery method chosen by the Customer. The Customer is always informed of the amount of the Delivery Costs before the Validation of the Order. The Delivery Costs are calculated in accordance with the Products ordered and the Method of Delivery you have chosen:

Delivery time is not guaranteed. Some heavy or bulky items may require longer delivery time. Additional charges may be assessed if more than one attempt is made for delivery.

8.4. Delivery Time : Provided the Products chosen are available, the Delivery Method mentioned above is specified to the Customer throughout the Validation and payment process for the Order. The Delivery Time runs from the Date of Confirmation of the Order by Baccarat and is the average length of time for preparing and routing the Order on the Territory. It takes longer for engraved products to be shipped than regular products. Orders are usually shipped 6 to 8 business days from the date the order is placed.

8.5. Late delivery : Baccarat is considered to have respected the delivery time if the Order is delivered to the address given by the Customer within the delivery time limit corresponding to the Delivery Method (under Article 8.3) chosen by the Customer. The Order is not automatically cancelled by late delivery. If Baccarat fails to deliver within a reasonable time, the Customer is entitled to set a new, reasonable delivery period. If Baccarat still fails to deliver, the Customer may cancel the Order and receive a full refund.

8.6. Follow up the Order: Registered Customers can monitor the processing of the Order by visiting My Account and then My Orders. Non-registered Customers do not have online access to order status and history. Non-registered Customers may request information by sending email to: baccarat_au@baccarat.fr or by phone at +61 (02) 6412 5618, if prompted, giving the order confirmation number and date of the Order.

8.7. Accepting the Order on its Arrival: The Customer must provide signatory on Delivery. The Customer is responsible for the loss or damage in the event of collecting the parcel by his designated person.

8.8. Checking the Order on its Arrival: The Customer must check the condition of the packaging, as well as the Articles upon Delivery. The Customer has the right to make reserve and make claim he or she considers necessary, especially if the Product is apparently damaged on arrival. The said reserve and claim must be sent to Baccarat within three (3) calendar days, following the Delivery Date of the Products. Failure to make the said claim within the foregoing deadline will be deemed the Customer’s relinquishment of the right to make any claims against Baccarat for transit damage. The Customer must keep the parcel (including the packaging and Articles) intact until the claim is approved and settled. The Customer must check that the Products delivered to it correspond to the Order. If the nature or quality of the Products do not conform to the specifications in the packing slip, the Customer must return the Products in their complete and original packaging conditions within fourteen (14) calendar days following the date the Customer receives the Order. Please refer to Article 9.1. This clause does not limit any rights the Customer has under the ACL in relation to faulty or non-conforming goods.

Article 9. - Returns, Refunds, and Consumer Guarantees (ACL)

9.1. Voluntary Change of Mind Return Policy: Baccarat offers its Customers a voluntary "change of mind" return policy, in addition to and separate from your rights under the ACL.

• Conditions of a change of mind return

• Baccarat offers a voluntary “change of mind” return policy, separate from customers’ rights under the Australian Consumer Law (ACL).
• Customers have fourteen (14) calendar days from the date of delivery to return the product(s).
• Customers may return one or all products from the same online sales order.
• Products must be returned in complete, original, unused, and resaleable condition, with original packaging.
• Products returned in incomplete, damaged, or spoiled condition will not be eligible for a refund.
• If a refund request is rejected, the customer must collect the returned items from Baccarat’s designated location by appointment within sixty (60) calendar days.
• Customers are responsible for all arrangements, costs, and risks associated with the return.
• Original delivery charges are non-refundable.
• Products with engraving services cannot be cancelled or returned unless they are faulty or fail to meet a consumer guarantee.

Change of Mind Return Process :

• Customers must contact Baccarat’s Customer Service Department by email at baccarat_au@baccarat.fr within fourteen (14) calendar days of receiving the parcel.
• The return request must include the reason for return, a copy of the invoice, and images of the product(s).
• Customers must complete the return form provided by Customer Service.
• Returned products must be accompanied by the completed return form, original invoice, and the item(s) to be returned.
• Products must be placed in their original Baccarat red box(es), tied with strings, and securely packed in an outer box with adequate protective materials.
• The return package must be sent to Baccarat’s designated return address provided by Customer Service.
• Customers must use the designated carrier (FedEx) and pay all return shipping charges.
• Proof of return must be provided to Customer Service within fourteen (14) calendar days from the date the return form is issued.
• Once the return is received, inspected, and approved by Baccarat, the product price (excluding original delivery charges) will be refunded to the original payment method within forty-five (45) calendar days.

9.3. - Exchange:

Baccarat does not offer the possibility of exchanging purchased Products from this Website, which are either delivered to the Customer’s designated address.

Article 10. - Further information

For any information, complaint or question concerning these General Terms of Sale or the Product itself, the Customer must contact Baccara's customer service department by email at baccarat_au@baccarat.fr or by phone at +61 (02) 6412 5618, giving the reference and date of the Order.

Article 11. - Limitation of Liability

Nothing in these General Conditions of Sale excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (ACL) or any other applicable law. To the maximum extent permitted by law, Baccarat shall not be liable for any failure or delay in performing its obligations where such failure or delay is caused by events beyond its reasonable control, including but not limited to acts of third parties, acts or omissions of the Customer, force majeure events, or other circumstances not reasonably foreseeable.

Except as required under the ACL, Baccarat shall not be liable for any loss or damage that does not arise directly from a breach of these General Conditions of Sale by Baccarat.

The information available on the Website is provided for general information purposes only and, except as required under the ACL, without any warranty or guarantee as to the suitability of the Products for any particular purpose.

To the extent permitted by law, Baccarat shall not be liable for any direct, indirect, incidental, or consequential loss or damage (including loss of data, interruption of business, or loss of profits) arising from the use of, or inability to use, the Website.

In particular, Baccarat shall not be liable for any loss or damage resulting from the use of the Internet to access the Website, including but not limited to data loss, system intrusion, viruses, connection interruptions, network outages, or other technical issues beyond Baccarat’s reasonable control.

Baccarat reserves the right to suspend, restrict, or terminate access to the Website at any time, without liability, where reasonably necessary for operational, security, or maintenance reasons.

Article 12. - Intellectual Property Rights

The "BACCARAT" trademark and all the associated trademarks, whether figurative or not, and in general, all other brand names, illustrations, texts, interviews, images, videos and logotypes on the Products, their accessories and packaging, either on this Website or any other mediums used by Baccarat, whether registered or not, are and will main Baccarat's exclusive property.

The same applies to any other combination or juxtaposition with any other trademark, symbol, logotype and generally any distinctive signs intended to form a composite logo.

The same applies to any copyright, drawing, design, patents and domain name (notably in connection with the products) which are Baccarat's property.

No hypertext link to the Website is allowed without Baccarat's express prior agreement.

Any total or partial reproduction, modification or use of the elements mentioned in this article for any reason and any medium whatsoever is strictly prohibited unless Baccarat has given its express, prior agreement.

Photos are not contractual. The products may not conform exactly to the picture.

Article 13. - Confidentiality of Data

Baccarat and the use of personal information is governed by the Privacy Policy posted on the website at Privacy Policy. Pease read this Privacy Policy to understand how we use and protect the information that you provide to us.

Article 14. - Force Majeure

Baccarat's performance of its obligations under these General Terms of Sale may be suspended if any force majeure event occurs which either interferes with or delays performance.

Baccarat will inform the customer of the occurrence of such a case of force majeure as soon as possible after the date the event occurs.

If the performance of Baccarat's obligations is suspended for more than thirty (30) days, the Customer shall have the right to terminate the order in progress and Baccarat will then refund the Order under Article 8.5.

Article 15. - Invalid Clause

If any of the clauses of these General Terms of Sale is found invalid and unenforceable, it would not affect the legal status of the other clauses, which will remain in force between Baccarat and the Customer.

Article 16. - Limitation of Liability

Baccarat shall not be held liable for losses resulting from using the Internet, notably such as loss of data, intrusion, computer viruses, termination of the connection, interruption of the connection, or any other problems outside its control.

Baccarat reserves the right to suspend using this Website at any time.

Baccarat is held against the standard of reasonable commercial effort only. The Customer remains the sole judge of the appropriate and adapted nature for its requirements and its use of the Articles ordered. Baccarat can never be held liable for any use of the Products which does not conform with their intended purpose.

Article 17. - Governing Law

These General Terms of Sale for the transactions at this Website are governed by the laws of New South Wales, Australia and the Courts of New South Wales shall have the non-exclusive jurisdiction to resolve any disputes arising out of or under it.

The fact that Baccarat fails to invoke one of its rights, limitation of liabilities mentioned in these General Terms of Sale shall not be interpreted as a waiver of any of its rights and limitation of liabilities in question in the future.

The fact that Baccarat fails to invoke one of its rights, limitation of liabilities mentioned in these General Terms of Sale shall not be interpreted as a waiver of any of its rights and limitation of liabilities in question in the future.

Article 18. - Future Changes

Baccarat reserves the sole right to, from time to time, change these General Terms of Sale as it deems fit and publish the changed Terms and Conditions on this Website. Please visit this Website to ensure you are brought up to dates with the latest Terms and Conditions. These General Terms of Sale are most recently updated on March 11th, 2026.