Every Baccarat creation is made in France in the town of Baccarat. They are the result of exceptional know-how passed down from generation to generation since 1764.
Discover the virtuosity of our craftsmen with this video illustrating some of our many techniques.
For any request concerning the estimation of an antique Baccarat creation, please contact an auction house such as Drouot Estimations:
Phone : +33 1 48 00 20 20
Email : deaccueil@drouot.com
Website : http://www.drouot-estimations.com
They can deliver a first estimate free of charge. A more thorough examination of your items will nevertheless require a paying expertise.
To obtain an insurance certificate, please contact an expert approved by the Conseil National des Ventes. We suggest that you address your request to Mrs Anne Lajoix, member of the Fnepsa (National Federation of Art Experts) and specialist in the authentication and estimation of Baccarat antique pieces:
Telephone: +33 1 42 86 90 94
Email : lajoix.anne@orange.fr
Website : www.annelajoix.artcover.com
Please note that you will be charged for this expertise.
In order to limit its environmental impact, Baccarat does not distribute paper catalogs.
Please discover all our creations on our e-commerce website www.baccarat.com.
For any additional information, please reach out to our Customer Service via the Contact Us section.
All our items are guaranteed for 24 months from the date of purchase, conditions applying. Our lighting items are guaranteed for 36 months from the date of purchase.
For any additional information, please reach out to our Customer Service via the Contact Us section.
For each of our creations, technical documentation can be found on our website in the "Documents" section of the item's product page.
For any additional information, please reach out to our Customer Service via the Contact Us section.
Please contact the store of your choice to find spare parts.
For any additional information, please reach out to our Customer Service via the Contact Us section.
Some of our sets that are no longer for sale can be completed.
For more information, please reach out to our Customer Service via the Contact Us section.
To find out the availability of our items in stores, click on the link Find in store on the item's product page.
We advise you to contact the store before going to confirm its availability.
It is possible to clean your Baccarat items in the dishwasher. To do so, please do not use any detergent and set your dishwasher to the fragile program at 40° maximum. A higher temperature could produce a chemical reaction that would tarnish the crystal and make it milky.
For more information, please reach out to our Customer Service via the Contact Us section.
In the event of a cloud, we advise you to pour a few handfuls of coarse salt and half a liter of spirit vinegar inside your glasses, then shake vigorously before rinsing several times with lukewarm water.
If the problem persists, please reach out to our Customer Service via the Contact Us section.
Like all precious jewelry, your Baccarat jewelry requires special care. Please avoid all contact with water and cosmetic products (cream, soap, perfume), as these may reduce the setting's lifespan and cause the cristal to loose its brilliance. It is also not recommended to expose your jewelry to strong heat sources such as indoor heating or the sun.
For more information, please reach out to our Customer Service via the Contact Us section.
Our creations for serving hot beverages, such as our tea and coffee sets, are fully capable of holding hot liquids. However, we formally advise against exposing your Baccarat items to high temperatures. It is therefore forbidden to place them in the refrigerator, in an oven or a dish warmer.
For any stains, we advise you to clean your glass with a soft cloth and soapy water at room temperature.
If the problem persists, please reach out to our Customer Service via the Contact Us section or visit the store of your choice.
For assistance in placing an order online, please reach out to our Customer Service via the Contact Us section.
You can pay your online order via:
- Credit card (Visa, MasterCard and American Express)
- Paypal
- Apple Pay
- Bank transfer
Baccarat has implemented the 3D Secure payment system to authenticate the transactions of its customers by credit card and to reinforce the security of online payments.
If an error message appears at the end of your order, please check your email and spam inboxes to ensure you have not received an order confirmation email validating your order. If you did not receive an email, please contact our Customer Service team via the Contact Us section.
Your order cannot be modified once it has been placed. Should you want to cancel, you may do so if the order has not already been shipped out by calling our Customer Service via the Contact Us section.
All of our items are delivered in our iconic red box with our signature white satin ribbon.
When placing your order, you will also be able to write the message of your choice on a gift card.
When placing an order on our site, you will receive :
- your invoice at the billing address
- your package at the delivery address
If you have not received your invoice, please reach out to our Customer Service via the Contact Us section.
To request a duplicate invoice for a piece purchased in a store, please reach out to our Customer Service via the Contact Us section, mentioning the name of the store, the date of purchase, and the name of the person who made the purchase. We will send you your duplicate as soon as possible.
You will find below the available shipping methods:
- Standard : 3 to 7 working days
- Express : 24h or 48h (only available in France)
- In store : 2 to 4 working days (free of charge and only available in France).
The delivery cost is calculated based on the amount of the order and the chosen delivery method. For more details, please consult article 8 of our terms and conditions.
Your online orders can be shipped to any of the 33 countries below:
- North America: United States
- Asia: Hong Kong, Japan, Singapore
- Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Guadeloupe, Guyana, Hungary, Ireland, Italy, Luxembourg, Malta, Martinique, Netherlands, Poland, Portugal, Reunion, Romania, Slovenia, Slovakia, Spain, Sweden, United Kingdom.
To have your order shipped to one of these countries, you must place an order on the website of shipping country of your choice. For example, if you live in the United States and want to have a gift delivered to France, please place an order on www.baccarat.fr. Your payment will be in Euros, your billing address will be in the United States and your delivery address in France.
If your shipping country is not listed above, please reach out to our Customer Service via the Contact Us section or contact the Baccarat store of your choice.
You can check the status of your order by clicking on the My Account icon, then on the Orders section.
You will also be informed of the status of your order by email, with a first email when your order is confirmed, and a second email with the tracking number when it is shipped.
You will be able to track the status of your package on the carrier's website.
For any additional information, please reach out to our Customer Service via the Contact Us section.
Whenever possible, the customer is required to check the condition of the packaging as well as the items upon delivery.
They can express the reservations and complaints they consider necessary, or even refuse the parcel, in particular when it was obviously damaged during delivery.
We recommend that you take pictures of the package before opening it if it is damaged. The reservations and claims must be indicated both to the delivery person, and to the carrier within ten working days following the delivery date of the products.
Your complete satisfaction is our priority, and we will do our best to find the most appropriate solution. Therefore, we invite you to to also contact our Customer Service via the Contact Us section.
In case of a late delivery or non-receipt of your package, we invite you to first check the shipping status of your order using the tracking number on the carrier's website; then to contact our Customer Service via the Contact Us section.
You have a period of 30 days to make an exchange request from the reception date of your package.
A prepaid return label will be included with your order to allow you to exchange your item at no cost. The prepaid return label can be used to drop off the package at a pick up point or to schedule a collection at your address by the carrier.
In order to know the modalities and the procedure to follow to proceed to an exchange, please consult article 9 of our terms and conditions.
You have a period of 14 days to exercise your right of withdrawal from the reception date of your package.
A prepaid return label will be included with your order to allow you to return your item at no cost. The prepaid return label can be used to drop off the package at a pick up point or to schedule a collection at your address by the carrier.
In order to know the modalities and the procedure to follow for a return, please consult article 9 of our terms and conditions.
We do our best to process your refund requests as quickly as possible.
Once your order has been received and checked by our logistics department, the refund will take place within 15 working days at the latest.
In order to have your Baccarat creation repaired, please contact one of the specialized establishments listed below. They will provide you with an estimate. We would like to draw your attention to the fact that these establishments are not affiliated with the House of Baccarat. We will in no way be held responsible for any problems that may arise within these establishments. Following their intervention, the item will no longer be considered a Baccarat item and will not be eligible for any exchange or service on our part.
List of specialized establishments:
ATELIER DU CRISTAL
Zone d'Activité Baccarat Bertrichamps
54120 BACCARAT
+33 3 83 75 14 95
SCHWEITZER CRYSTAL WORKS
84 quai de Jemmapes
75010 PARIS
+33 1 42 39 61 63
Establishment specialized in the repair of vases and exceptional pieces:
CRISTAL BENITO
Franck Bénito
188bis, rue Gabriel Péri
92700 COLOMBES
+33 1 42 42 60 76
f.benito@cristal-benito.fr
www.cristal-benito.fr
For more information, contact the store of your choice.
For any request regarding the installation, cleaning, repair or restoration of a chandelier, please contact one of our stores. Our advisers will be happy to guide you towards a suitable solution. To find the nearest store, we suggest you use our store locator.
Alternatively, please reach out to our Customer Service via the Contact Us section
We advise you to clean your glass with coarse salt and white vinegar.
If the problem persists, please contact one of our stores.
Personalize your Baccarat item to make it unique, with initials, a first name, a date...
Contact our advisers in store to get the best engraving service.
To view all information related to a store, we suggest you use our store locator service [URL to change according to locale - baccarat.com/fr/store-locator].
You can also make a store appointment via this link.
Our red boxes are not for sale. They are provided only with the purchase of a Baccarat item.
For any request regarding the installation, cleaning, repair or restoration of a chandelier, please visit a Baccarat store where our advisers will be able to help you with your request.
If you are interested in joining the Baccarat Collective, please visit our career page or send us your speculative application to the following address: contact-recrutement@baccarat.fr
By creating an account on the www.baccarat.com website, you will be able to enhance and personalize your shopping experience.
Creating a Baccarat account allows you to:
- Save and manage your personal information
- Track your online orders
- Create your personal wishlist
- Stay informed about Baccarat new items and news
- Choose your communication preferences with Baccarat
Click on the My Account icon to create your account.
You can modify your Baccarat account and personnal information by clicking on "Modify" in the My Account section.
Please reach out to our Customer Service via the Contact Us section if you wish to delete your Baccarat account.
The www.baccarat.com website is accessible to all, without any obligation to provide personal information.
However, anyone who creates a Baccarat account and checks the Digital Communication box implicitly accepts to be invited to Baccarat events, to be informed of Baccarat news, new items or to receive satisfaction surveys.
When placing an order, Baccarat collects the customer data necessary to set up the shipping and billing processes: title, last name, first name, postal address, e-mail address, telephone number.
Baccarat will only disclose collected information to trusted third-party partners: banking establishments, transport providers.
Baccarat undertakes not to keep your credit card number.
For more information, you can consult our Privacy Policy.
Subscribe to our communications to be among the first to be informed of Baccarat new items, events and news.
If you wish to be contacted personally by an adviser by SMS or phone, you can also update your Contact Preferences in your Baccarat account.
For more information, please reach out to our Customer Service via the Contact Us section.
You can also follow Baccarat news via our social networks :
Facebook
Twitter
Pinterest
Instagram
YouTube.
A pre-order allows you to reserve and purchase certain products before they are officially released in stores or online. These items are marked with a "pre-order" flag on our website. To pre-order a product, simply select the desired item marked as "pre-order" and proceed to checkout. Payment for pre-order products is processed at the time of pre-order placement, and full payment is required to secure your reservation. Cancellations are only possible if the product has not yet been shipped. Once the product is dispatched, cancellation requests cannot be accommodated. The estimated arrival date of pre-order items depends on our stock arrival and the shipping schedule of our selected courier. Once your pre-order product is dispatched, we will notify you via email and provide a tracking number for your convenience. If you have any further questions or concerns about our pre-order process, please don't hesitate to contact our customer support team for assistance. Thank you for choosing to pre-order with us!
