Each Baccarat creation is made in France in the town of Baccarat located in Lorraine and is the result of exceptional know-how passed down from generation to generation since 1764.
To discover the virtuosity of our craftsmen, we invite you to watch this video illustrating some of our many techniques: https://youtu.be/UsB3VKc8MNw
For any request concerning the authenticity of a Baccarat piece, we invite you to visit a Baccarat store where our consultants will be able to respond to your request. The product(s) purchase record and several pictures of the products will be requested.
Under certain conditions, all our creations are guaranteed for 24 months from the date of purchase. Our lights are guaranteed for 36 months from the date of purchase. A proof of purchase will be requested.
For more information, please contact our Customer Service via the Contact Us section.
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To find all the technical documentation of our products on our website please visit the "Documents" section on the desired product page.
If you need additional information, we invite you to contact our Customer Service via the Contact Us section.
To order spare parts, we invite you to contact the store of your choice to study the feasibility. For lighting pieces, replacement is accepted for spare parts of original product purchased only. If you need additional information, please contact our Customer Service via the Contact Us section.
If you find an item that is out of stock online, there is an option available on the product page to input your email address to recieve a "back in stock" email notification when the item is back in stock.
We offer engraving service only for certain products in our online store. Please check the following page to get the list of eligible products: https://www.baccarat.com/en_hk/engraving.html
It is possible to clean your Baccarat pieces in the dishwasher. To do so, we invite you to set your dishwasher to the fragile program at 40° maximum and not to use any detergent. A too high temperature could produce a chemical reaction that would tarnish the crystal and make it milky.
For more information, we invite you to contact our Customer Service via the Contact Us section.
In the event of a haze, we advise you to pour a few handfuls of coarse salt and half a liter of spirit vinegar inside your glasses, then shake vigorously before rinsing several times with lukewarm water.
If the phenomenon persists, we invite you to contact our Customer Service via the Contact Us section.
Like all precious jewelry, your Baccarat jewelry requires special care. We invite you to avoid all contact with water and cosmetic products (cream, soap, perfume) as these may reduce the life of the frame and cause a loss of brilliance of the crystal. It is also not recommended to expose your jewelry to strong heat sources such as heating or the sun.
We invite you to contact our Customer Service via the Contact Us section.
Our creations intended for serving hot beverages, such as our tea and coffee sets, are fully capable of holding hot liquids. However, we formally advise against exposing your Baccarat pieces to high temperatures. It is therefore no recommended to place them in the refrigerator, in an oven or a dish warmer.
For any stains, we advise you to clean your glass with a soft cloth and soapy water at room temperature.
If the problem persists, we invite you to contact our Customer Service via the Contact Us section or to visit the store of your choice.
For assistance in placing an order online, we invite you to contact our Customer Service via the Contact Us section.
Here are the proposed means of payment:
- Credit card (Visa, MasterCard and American Express)
- Apple Pay
- UnionPay
- Paypal
Baccarat has implemented the 3D Secure payment system to authenticate the transactions of its customers by credit card and to reinforce the security of online payments.
If an error message appears at the end of your order, we invite you to check your emails.
If you have received an order confirmation email, it means that your order has been validated.
If not, we invite you to contact our Customer Service via the Contact Us section.
Your order cannot be modified or cancelled once it has been validated.
Nevertheless, Baccarat will do its best to satisfy you.
We invite you to contact our Customer Service via the Contact Us section so that we can tell you the procedure to follow depending on the status of your order.
All of our creations are delivered in our iconic red box with our signature white satin ribbon. When you place your order, you will also be able to attach the message of your choice on a gift card.
When you place an order on our site, you will receive :
- your e-invoice by email to the billing email address
- your invoice with the package at the delivery address (except gift order)
If you have not received your invoice, please contact our Customer Service via the Contact Us section
To request a duplicate invoice for a piece purchased in a store, please contact our Customer Service via the Contact Us section, mentioning the name of the store, the date of purchase, the name of the person who made the purchase. We will send you your duplicate as soon as possible.
We offer the option of including a Baccarat shopping bag with your order. Please note that in accordance with the Shopping Bag Charging Scheme implemented by the Hong Kong government, an additional fee of HK$1.00 will be charged for the shopping bag.
Orders with engraving service are usually shipped 7-11 business days after the order date.
The delivery method is express delivery and it takes 1 to 3 working days.
The delivery costs are calculated according to the amount of the order and the delivery method chosen. For more details, we invite you to consult our Terms & Conditions.
You must place an order on the website of the desired delivery country. To ship an order to another country, please select the desired country on the country selector, placed in the menu and on the bottom right-hand corner of the website.
If your country of delivery is not listed above, we invite you to contact our Customer Service via the Contact Us section.
You can check the status of your order by clicking on the "My Account" icon, then on the "Orders" section.
You will also be informed of the status of your order by email, with a first email confirming the order and a second email with the tracking number when it is shipped.
You will be able to track the status of your package on the carrier's website.
If you need additional information, please contact our Customer Service via the Contact Us section.
The customer is required to check the condition of the packaging as well as the items upon delivery.
You may issue a complaint or even refuse the parcel, if your item appears to be damaged with the delivery. We recommend that you take pictures of the package before opening it if it is damaged. The reserves and claims must be indicated to the deliveryman and in parallel addressed to the carrier within ten working days, which follow the delivery date of the products.
Your complete satisfaction being our priority, we will do our best to find the most appropriate solution. Thus, we also invite you to contact our Customer Service via the Contact Us section.
In case of late delivery or non-receipt of your package, we invite you first to check the shipping status of your order using the tracking number on the carrier's website; then to contact our Customer Service via the Contact Us section.
Engraved products take longer to ship than regular products. Please allow 7 to 11 business days from the date the order is placed for shipment.
If you wish to order more than 4 pairs of engraving tumblers at once, kindly reach out to the customer service team via email or via the contact form, to get a confirmation on the lead time.
If the order is placed in our stores, you have a period of 30 days to make an exchange request by contacting the store from the date of the receipt.
Baccarat does not offer the possibility of exchanging purchased Products from the online shop, we invite you to contact our Customer Service via the Contact Us section for further assistance.
In order to know the modalities and the procedure to follow to proceed to an exchange, we invite you to consult our Terms & Conditions.
You have a period of 14 days to exercise your right of withdrawal following the date of receipt of your package.
In order to know the modalities and the procedure to follow to proceed to a return, we invite you to consult our Terms & Conditions.
We do our best to process your refund requests as quickly as possible.
Once your order has been received and validated by our logistics department, the refund will take place within 45 calendar days at the latest.
Chipped glass cannot be repaired.
For any request regarding the installation, cleaning, repair or restoration of a chandelier, we invite you to contact one of our stores. Our consultants will be happy to guide you towards a suitable solution.
Alternatively, we invite you to contact our Customer Service via the Contact Us section.
We advise you to clean your glass with coarse salt and white vinegar. For more tips to ensure the longevity and beauty of your Baccarat creations, please check our Care advice page. If the problem persists, we invite you to contact one of our stores.
To view all information related to a store, we suggest you use our store locator service.
For any request regarding the installation, cleaning, repair or restoration of a chandelier, we invite you to visit a Baccarat store where our consultants will be able to respond to your request.
By creating an account on the Baccarat.com website, you will be able to enhance and personalize your shopping experience.
Creating a Baccarat account allows you to:
- Save and manage your personal information,
- Track your online orders
- Create your personal wishlist
- Stay informed about new products and news from the House.
- Choose your communication preferences with Baccarat
Click on the "My Account" icon to create your account
Baccarat gives you the possibility to modify all the data in your account by clicking on "Modify" in the "My Account" section.
To delete your Baccarat account, we invite you to contact our Customer Service via the Contact Us section.
The www.baccarat.com website is accessible to all, without any obligation to provide personal information.
However, anyone who creates a Baccarat account and checks the Digital Communication box implicitly accepts to be invited to Baccarat events, to be informed of Baccarat news, new products or to receive satisfaction surveys.
When placing an order, Baccarat collects all the customer data necessary to set up the shipping and billing processes: title, last name, first name, postal address, e-mail address, telephone number.
Baccarat will only disclose information communicated in the context of the order to trusted third-party partners: banking establishments, transport providers.
Baccarat undertakes not to keep your credit card number.
For more information, you can consult our Privacy Policy.
By subscribing to the Baccarat communication, you will be among the first to be informed of new products, events and news from the House.
If you wish to be contacted personally by a consultant by sms or phone, you can also update your Contact Preferences in your Baccarat account.
For more information, we invite you to contact our Customer Service via the Contact Us section.
You can also follow Baccarat news via our social networks :
Instagram
Facebook
YouTube
Twitter
Pinterest.
A pre-order allows you to reserve and purchase certain products before they are officially released in stores or online. These items are marked with a "pre-order" flag on our website. To pre-order a product, simply select the desired item marked as "pre-order" and proceed to checkout. Payment for pre-order products is processed at the time of pre-order placement, and full payment is required to secure your reservation. Cancellations are only possible if the product has not yet been shipped. Once the product is dispatched, cancellation requests cannot be accommodated. The estimated arrival date of pre-order items depends on our stock arrival and the shipping schedule of our selected courier. Once your pre-order product is dispatched, we will notify you via email and provide a tracking number for your convenience. If you have any further questions or concerns about our pre-order process, please don't hesitate to contact our customer support team for assistance. Thank you for choosing to pre-order with us!
