Baccarat at your service

Services

I have chipped a glass in my Baccarat set. Can I get it repaired?

How can I restore a product tarnished by time?

How can I get an item engraved?

Where is the nearest store? How can I make an appointment at the store?

Can I buy a replacement box?

Does Baccarat offer installation, cleaning or repair services for chandeliers and large pieces?

I would like to join Baccarat, where can I apply?

Who should I contact to have my chandelier restored?

Pieces care

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How can I remove a wine stain stuck at the bottom of my glass?

What should I do if my glasses have become white / opaque?

Can I play sports / bathe / shower with a Baccarat jewel?

Can I pour tea or coffee into Baccarat glasses?

My account

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What are the advantages of creating an account on Baccarat.com?

How can I modify or delete my account?

How is my personal data managed?

How can I keep myself informed about Baccarat news?

Products

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Are Baccarat items made in France?

How can I authenticate a Baccarat item? How can I get an estimate for the value of a Baccarat item?

Can I receive a catalog?

Are Baccarat items guaranteed?

Where can I find the technical documentation of an item ? (dimensions, size guide, 2D/3D chandeliers...)

Where can I find spare parts ?

Where can I find items that are no longer available? Can I complete a set that is no longer for sale?