On behalf of Baccarat I would like to thank you for your loyalty and apologize for the concern we have caused with the incident which is described below. 

As indicated on our webpage, we confirmed that our information equipment had been illegally accessed by a third party on September 22. After the discovery of the incident, we promptly took various security measures, including shutting down the subject equipment from our network. In addition, we have completed the submission of a preliminary report to the Personal Information Protection Commission, and are cooperating with the relevant authorities as needed to prevent the spread of damage.

Following this, with the assistance of external specialists, we have been investigating the scope of the affected area and the identification of information, and whether information has been leaked. On October 20, according to our ongoing active investigation and surveillance, some information regarding this case was found disclosed by the third party. Therefore, customers’ personal data usually stored on the targeted server equipment (name, address, telephone number, date of birth, e-mail address, occupation, company name, as the case may be) may have been impacted by this incident. 

We regret to inform you of this matter, and we encourage you to be extremely watchful to ensure your own security and to be on the lookout for any suspicious communications. Please note that we do not keep any personal information related to credit cards used for payment, and these are not included in the scope of this incident.

In the event that any further information regarding this matter arises, it will be posted on the official Baccarat webpage ( If you have any questions or concerns, please contact us at the following email address. We are extremely sorry for all inconveniences and concern this may cause to you. 

Customer Contact

Best regards,


Maggie Henriquez

CEO of Baccarat


Yoshikazu Yann Gahier

President & CEO of Baccarat Pacific K.K


October 31st,2023